Hi, I’m Nitish — a passionate and results-driven corporate trainer with over 12 years of experience in the BPO industry and 5+ years specializing in training and development at Teleperformance, one of the world’s leading customer experience providers.
Throughout my career, I’ve had the privilege of working across various roles in the BPO sector — from frontline operations to training and leadership — which has given me a deep understanding of how to connect with teams, elevate performance, and drive meaningful growth.
My Journey
Starting on the operations floor, I learned early on the importance of empathy, clarity, and adaptability — qualities that now define my training style. Transitioning into training, I discovered my passion: helping others learn, grow, and succeed. Whether it’s onboarding new hires, upskilling tenured agents, or coaching team leaders, I bring energy, structure, and insight to every session.
At Teleperformance, I’ve delivered and designed training programs for a diverse range of clients and industries — blending corporate objectives with human connection to create lasting impact.
Core Skills & Strengths
- Training Design & Delivery: Expert in creating and facilitating engaging, interactive learning experiences — both in-person and virtual.
- BPO Expertise: Deep industry knowledge across customer service, technical support, sales, and operations.
- Communication & Soft Skills: Skilled in building rapport, motivating learners, and communicating complex ideas clearly.
- Coaching & Development: Proven track record of mentoring agents and team leaders toward better performance and career progression.
- Process Improvement: Continuously identifying opportunities to refine training methods and align with business KPIs.
- Tools & Tech: Proficient in LMS platforms, MS Office Suite, Google Workspace, Zoom, Teams, and e-learning tools like Canva.
My Training Philosophy
I believe that learning should be empowering, not overwhelming. My approach is learner-centric, focusing on creating safe, inclusive spaces where individuals can confidently build skills, ask questions, and grow — not just professionally, but personally too.
I don’t just train for performance; I train for confidence, clarity, and culture fit — because when people feel equipped and supported, they do more than just meet metrics — they thrive.